HP
Helen P

1 reviews | Active since Dec 2011

05 Nov 2018, 19:15

Unfriendly customer service

Vodacom did phone after my previous review. HOWEVER the guy Dean who phoned me could not sort out the debit order issue but would get whomever to phone me. I did stipulate that it must be today or I would cancel with them. Well no surprise NO ONE phoned and the threat of cancellation has been ignored. So folks if you require a secure customer friendly network DO NOT GO WITH VODACOM!!!! Customer service is non existent.

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Replies (1)
Vodacom
Vodacom's reply06 Nov 2018, 06:42
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team