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JZ
Johanna Z

1 reviews | Active since Jul 2022

27 Sept 2022, 08:41

Unfriendly consultant not able to assist in upgrade

I am very frustrated with Vodacom. I did an upgrade after a big struggle as I could not get it done online and nobody was able to assist with the problem. It then came to my attention that the phone is out of stock. I then phoned to switch it out for another colour with which they couldnt assist for an unkown reason. The upgrade was cancelled and when I tried to upgrade again the very unfriendly consultant could not assist with a 36 month contract eventhough the first upgrade I did was for 36months. She was very unfriendly and just refused to assist even for the 36month deal and just leave out the voucher. I cannot understand how it can be so difficult to just do an upgrade. I have been a loyal vodacom customer for many years but this is very frustrating

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Replies (2)
Vodacom
Vodacom's reply27 Sept 2022, 10:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JZ
Johanna Z's update28 Sept 2022, 08:51
Reviewer Update
I have phoned Vodacom again 3times and still no assistance. There was another order placed yesterday AGAIN for the mint green A73 even though I did not order it again as I want the grey phone. I just cant get any assistance to resolve this matter. I have never struggled this much in my life. I want to cancel the order for the mint green (which I did not place in the first place) And order the A73 grey on 36months. How can it be so difficult to just place the correct order. I cannot believe the level of incompetence and the lack of assistance after I explained my story over 10times.