Unfriendly and unprofessional customer service

I encountered ********** action on my account in July 2017. From my first phone call to the '111' customer care line to try to resolve the issue I was led from pillar to post to try and get this resolved. To date, I have had absolutely no feedback from anyone in Vodacom in this regard. To date I have made more than 10 calls to various departments to resolve the issue and have spent hours on the phone. In about the 10th call about this matter the consultant told me that there was no record of a case being opened for this ...!!! My most recent call today to the accounts department was the worst response I have had in this unpleasant dealing with Vodacom where the consultant was just "unhelpful" and did not convey any concern about my issue. Vodacom offer a good technical solution but the way in which they are able to resolve significant issues is really appalling and in poor taste.