Unfriend;y service

In March I receive an sms that I have done an upgrade, I did call upgrades, they said they said forensic will call me. On the 1st April this upgrade was processed. I never did an upgrade, the store Lemon Tree in Alberton did ***** in my account. The forensic said they did reverse my account to my normal account which is 2Gig at 109. Today I find out that my contract has not been reversed I am still on this contract which I am paying 979. I don't have a phone , and I don't need these minutes in my simcard, I need my 2gig at 109. When I call 111 they said there is no service request that has been logged for this account. Vodacom do something now because I am not going to stuck because of your people doing *****, I want this account reversed now. I cant use my data because of this, I don't need 300 sms. Someone has to be responsible to fix this mess, and pay back my money. You said you owe me 575, for what if you didn't do the reverse. I wont wait for June for this account to be reversed it must be reversed now. I wont pay for an Iphone I don't have .