Unfortunate inconvenience

Someone *****ulently opened a contract account using my details. I reported this to vodacom and was made to do an affidavit and send a copy of my ID. I did this with the highest sense of urgency thinking that I'll get a resolution as they had started debiting my bank account. Vodacom committed to come back to me in 14 days which they never did. I then made contact with them after 21 days and was told my query is in progress and the outcome of the investigation will be emailed to me. I've been waiting for this said email to no avail till I was contacted by debt collectors telling me i owe vodacom 34 000. There doesn't seem to be any commitment from vodacom to resolve this issue. I'm not even given progress on the investigation. It's so sad as I could possibly be bad listed for this.