*** - Unfortunate cancellation experience

Hi

*** here.

I've been a contract client for many years having never missed a payment. All my monthly payments were collected via debit order. I cancelled a sim only contract with the cancellation being processed mid-September. I paid the cancellation fee via EFT. I thought this would be my last billing. At the beginning of October I received another invoice. I called in to query but nobody could assist me as my number was now on prepaid. I went into store and they advised I'm on pre legal. I called in *** as advised by the vodacom store. I have now received an sms to say that my payment plan has been captured.

I am very unhappy about negative information being sent to credit bureaus for a contract cancellation. I have never missed a payment for the years I've been a contract customer. All I wanted to do was cancel a contract only sim sold to me when I called in to cancel.

Please advise what i need to do to settle this contract cancellation asap. So disappointed Vodacom, I won't be signing up again!

Regards Zulpha