unforgettable and totally horrible

<p>My phone was ******. My husband was told that he could not block my phone and that i had to call in to block it. How was i supposed to do that without a phone is beyond me as my next stop was the police station as my handbag and laptop was ****** as well. I managed to call through about an hr later when i was told that my new device that i upgraded to in April last month was not listed on their system, (i.e. they didnt have record of my imei number on the system). They managed to block the sim though. YEH! I then had a sim swop done and was told by the vodacom shop assistance it would take 4hrs for activation. I called 6 hrs later as i had no service only to be told by a consultant that it would 24hrs for activation. Lo and behold... its now over 27hrs later and I still have no service. I have been transfered from call agent to call agent and then to solutions department only to be told that they would attempt to activate and call me back saying it would take a futher 3 hrs. I pay over R1000 a month for my contract and this is the service i get in this day and age when my phone is how i access my banking, emails and various apps. I dont blame vodacom for the theft obviously but am appaled at the service received which should help lessen the stress that a victim of crime already has. I am trully apalled at the level of inefficiency and will definately not be advocating Vodacom to anyone in the near future based on the service received.</p>