Unfinished Fibre Installation

I app**** for Vodacom Fibre via the onlime Portal on the 19th of Dec 2019 and got a Quote and mail stating thag the sale Dept would call me to further the matter and this was my 3rd online attempt i had done others 2 weeks earlier. At the end of the day I decided to go into a store where I found they do not handle such as the store

Ghe guy at the store gave me contacts and I then sent a mail to fixedline mail address. An agent called me and promised to send forms which I only managed to receive by almost 14:00 that afternoon after following up. Filled in the forms and sent it back and finally Got a mail with an SO where I had to go online and choose a date. I chose 2 Jan 2018 as I wouls still be on leave. The day came and no one came and no communication whatsoever

I called it to find out and I was told that there was nothing scheduled for me or if anyone from the “scheduling department” called me and I need to understand that they are working with a skeletal team as it was still festive season. An SR was logged and finally an appointment was scheduled.

We had a 12:30 AP where i had to ask from work and rush home, the engineer only arribed 2hours later did the installation but we found that there was no light coming in from the already installed infrastructure outside. He told me he has logged a call with the Maintenance team and they should come within 2days. No one came until i Had to call in again and they wanted the SR no which when i asked the engineer he did not have. From the callcentre they found the SR raised previously for installation and they refused to raise a new wiyh reason that it will take longer . They used yhe same SR and updated with the current update. I had to call again amd reason always nothing scheduled amd nothing they can do for me only to escalate issue and no one further i can talk to

Finally i was scheduled and the engineer ms came and could not fix the issue the following friday they asked if the can come back on Saturday. An AP was made for 15:00 and they only arrived at 18:45 without communicating that they will arrive late. They could not fix anything with reason that somewhere along the way the signal or light is getting lost amd that yhey need drawings from the Project manager to do the analysis

Since then nothing has happened I have to call in every 2nd day to follow up. Same update everyday i just get told we have esaclted the issue for you.

My highlight was when I decided to call Liana van der Westhuizen to see if she can help. She sound compassionate and ask that I send a mail on the 24th Jan. i then realised it was a way for her to dismiss me on the phone she never responded to my mail

Then i got a mail to say that my fibre is active amd i need to do a survey and rate my experience, really?

I then googled to see the reviews amd realised other customers are experiencing the same and I realised thats how They operate amd pushing accountability around to either the scheduling department or the installation department or the contracted company