Unfathomable Glitch

I had no intention of resorting to this, but my frustration is reaching boiling point. I wonder if you are aware of a serious flaw that has infected Vodacom’s Data Top-Up functionality on my (and presumably many others) subscription. In short, I have been purchasing Data Top-Up bundles through my banking app for many years now without hassles. Suddenly, since Friday April 5 the bank takes my money, Vodacom confirms via SMS that the Data has been activated, but in reality no Data Bundle is actually provisioned on my number. I have tried again repeatedly, even with Customer Care agents over the phone, and two visits to Vodaworld Midrand, with absolutely no successful resolution. It seems to be an unfathomable glitch, EXCEPT I have paid for 4.5 gigs of data, but have not received anything. I wonder what’s really behind this. Perhaps your influence could help resolve this. Yours in anticipation, Graham Bird **********