unfare increase in fees

Item: Vodacom
Rating: 1
Author: Yoganathan G

I was called by a outsourced call centre of Vodacom, they upgraded my contracts, promising me upgraded data without increasing my premium, today, I am charged more for contracts and they charged for the service. cannot get any resolution, vodacom cannot even resolve and return me to my old contract.

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Replies (1)

Vodacom's replyOfficial

01 Nov 2024, 08:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Nov 2024, 08:18

Official