Unfair/Pathetic Service

I purchased a vodacom phone last year in beginning of July. I had it insured the same evening with vodacom . All payments made on time every month. I was ****** in the beginning of this month. I went to vodacom believing that all would be sorted. I was made to go up and down ,told to get an affidavit stating that I was ******, only to be advised of the fact that it hadn't been active for the last 2 months and they won't help until they have a valid reason why . I paid my insurance. I did it on time, not missing payment but what I got was **** about the phone not being active since January and them refusing to replace my phone , that I freaking paid for every month. What is insurance for if not to arrange for compensation in the event of damage to or LOSS OF PROPERTY and that is the dictionary definition for those idiots at the insurance company who seem to not understand that fact. The usage of the phone holds no bearing on this issue. The phone was ****** but I paid my insurance ergo I am covered therefore I should be compensated. I don't recommend vodacom to anyone . This is ridiculous.