PL
Paulo L
1 reviews | Active since Nov 2017
07 Nov 2017, 06:18
Unfairness
Good Day. I am a normal person trying to make it through this complex world. 25th October Vodacom has debited an additional R375.05 from my account. i politely asked what this was and they said it was two services I activated. I have been in the I.T industry for 15 yrs and I am normally careful with this sort of thing. I have explained to the agent that did not activate it. The agent said you must of accidentally open the sms. So this is there story and now I have lost my money. At the end of my contract I am going with someone else. My message to all people please be careful about these notifications. Thank You
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Replies (2)
Vodacom's replyOfficial
07 Nov 2017, 07:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2017, 07:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Nov 2017, 13:55Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2017, 13:55
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,