NM
Nelly M
1 reviews | Active since Dec 2012
15 Oct 2021, 15:58
Unfairly treatment
I called in August to cancel my subscription for Vodacom Data bundle sim card,to my surprise now I'm getting threatening letters that my account is in arrears.How are they holding me liable for their employees not doing their job.To top it all I can't cancel it before I pay the area's, clearly Vodacom is forceful giving me data bundles that I can no longer afford to pay
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Replies (1)
Vodacom's replyOfficial
16 Oct 2021, 13:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Oct 2021, 13:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team