BJ
Bhekumuzi J
1 reviews | Active since Nov 2025
12 Nov 2025, 11:05
Unfairly treatment, ...
Unfairly treatment, the company doesn't want to refund the money
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Replies (2)
Vodacom's replyOfficial
12 Nov 2025, 14:51 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply12 Nov 2025, 14:51
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
BJ
Bhekumuzi J's updateReviewer Update
13 Nov 2025, 12:23On September 29, 2025, I accidentally paid R8 000 to my Vodacom account instead of R8 00. It's been three weeks now, and I have been on call each day enquiring about a refund. What is frustrating right now is that the Vodacom consultant keeps giving me different responses depending on how the refund is processed. I have been emailing Vodacom's refunds office. What is also frustrating is that they take a long time to respond via email, and whenever they respond, they always ask for new information and documents to attach. Currently, I am confused about exactly what they want, as I have emailed all the documents they enquired about from the beginning of this refund request. When I enquired about their telephone contact details, apparently, they don't have any refund office contacts; you can only reach out to them via email, such a terrible, frustrating scenario. Clearly, Vodacom really doesn't care about its clients. Once this is resolved, I will have my account cancelled with immediate effect.
BJ
Bhekumuzi J's update13 Nov 2025, 12:23
Reviewer Update
On September 29, 2025, I accidentally paid R8 000 to my Vodacom account instead of R8 00. It's been three weeks now, and I have been on call each day enquiring about a refund. What is frustrating right now is that the Vodacom consultant keeps giving me different responses depending on how the refund is processed. I have been emailing Vodacom's refunds office. What is also frustrating is that they take a long time to respond via email, and whenever they respond, they always ask for new information and documents to attach. Currently, I am confused about exactly what they want, as I have emailed all the documents they enquired about from the beginning of this refund request. When I enquired about their telephone contact details, apparently, they don't have any refund office contacts; you can only reach out to them via email, such a terrible, frustrating scenario. Clearly, Vodacom really doesn't care about its clients. Once this is resolved, I will have my account cancelled with immediate effect.