sH
sipho H

1 reviews | Active since Aug 2012

13 Jul 2021, 08:55

Unfairly treated by Vodacom

Unfairly treated by Vodacom, I had a contract with Vodacom which expired end of Feb 2021 and I cancelled the contract on the 12.04.2021 around 08:00 in the morning. The reference number was given ***. My number the following month was then converted to prepaid and the debit order was also cancel. I was surprise then last week when I get a call from Vodacom telling me that I owe them 158.00 and my contract is still active. I total disagree and I need that amount cleared and my contract cancelled as per my previous request. This is one of the other reasons that made me not to renew my contract with Vodacom the treatment they are giving to their customers it's very bad. They are now affecting me negatively to my ITC record. I also need an explanation and an apology why my contract was not cancelled at the time when I asked them to.

0
Replies (2)
Vodacom
Vodacom's reply13 Jul 2021, 10:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
sH
sipho H's update13 Jul 2021, 13:55
Reviewer Update
Sure but still unhappy how this thing whole this was approached from Vodacom of being told you not owing anything and later being told again that you owing. This is not how to treat customers bad service in deed.