Unfairly treated

Item: Vodacom
Rating: 1
Author: Vho M

Good day. I am so dissapointed by the service received from my long term network service provider.

On Tuesday I did an upgrade and I was told that my products will be delivered before the end of the week. To my suprise vodacom did not have my address to complete my order and now I am the one suffering due to their consultant negligence. I wanted to cancel the contract and I was told I will have to pay money for their mistakes.

All I want is my product to be delivered today not on next week.i renew the contract on purpose.

Please help me Vodacom.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

22 Jan 2021, 13:53

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply22 Jan 2021, 13:53

Official

Vho M's updateReviewer Update

25 Jan 2021, 11:51

Good day

Vodacom is disappointing me. How can they say they will call me and not do so?

I am really disappointed by your service all I hear is I will be called back and is not happening.

I want My product delivered today.

Vho M's update25 Jan 2021, 11:51

Reviewer Update