MD
Mxolisi D

1 reviews | Active since Feb 2021

14 Dec 2022, 07:41

Unfairly suspension of number

These nonsensical vampires called Vodacom who suck people's blood for survival have closed my line while I owe them nothing. After expiry of my contract over a year ago I requested them to terminate the contract since I didn't want to upgrade. They promised they would but never did, instead continued to debit my account. I eventually requested my bank to stop them from taking money. After that they threatened to close my line and they did eventually.

The truth is, I owe them nothing but they are worse than the most cruel ********* in their dealings. Debiting people's accounts without their consent even when contract has expired and threatening customers that if they don't pay they will suspend their lines. Even my bank confirmed that Vodacom is a *****, customers are always complaining about them taking money without consent when contracts have long lapsed.

Is if a death sentence to have a contract with Vodacom. Their are mosquitoes suck blood because they only closed my account when they noticed I was nolonger loading airtime. Must I be forced to load airtime? Isn't what prepaid is for? This is definitely nonsensical.

0
Replies (1)
Vodacom
Vodacom's reply14 Dec 2022, 08:07
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team