UNFAIRLY REJECTED CELLPHONE CLAIM AND BAD SERVICE

My phone was lost on the 3rd of September 2021, it had initially been lost but recovered in May, after the May recover, the simcard did not continue to work, i did tell vodacom (***) that the sim is not working since the phone was retrieved, unblacklisted and unblocked and did call in to vodacom to tell them that sim card is not working.

Since sim was not working on the iphone, i removed it so i can continue using the phone, since i didnt want the sim to get lost, i put it in my 2 sim samsung phone which has another vodacom number (079******X) which i still have today since it did not get lost. I did try putting the sim into the iphone but as stated, it was not working on the iphone and that is the reason when the phone was lost, sim was not inside.

In all fairness, i do not understand the reason for rejected as the reason for sim not to be in the phone is because the sim was not operation and i am paying R1050 for the phone and R360 for the insurance and i had to keep using the iphone.