RL
Raymond L
1 reviews | Active since Jul 2024
17 Jul 2025, 12:03
Unfairly profiled
Dear Peter,
I hope you’re well.
I’m writing to formally express my frustration and disappointment regarding the recent decline of my application. As a loyal Vodacom customer for over 10 years, I find it unacceptable to be declined without a valid or detailed explanation — especially when I’ve maintained a consistent and responsible relationship with the brand.
It raises serious concerns for me, including whether I’m being unfairly profiled or discriminated against. I expect transparency and fair treatment, not vague references like “reversal” without clarity or due consideration of my long history with Vodacom.
I am requesting:
1. A full explanation of why my application was declined.
2. The criteria used in assessing it.
3. What steps I can take to rectify or appeal this decision.
Dear Vodacom
As a paying customer of over a decade, I believe I deserve better. I look forward to your urgent response and a resolution to this matter.
Regards, Raymond.
Helpful (0)
Replies (3)0
Replies (3)RL
Raymond L's updateReviewer Update
17 Jul 2025, 12:09Dear Vodacom,
I hope you’re well.
I’m writing to formally express my frustration and disappointment regarding the recent decline of my application. As a loyal Vodacom customer for over 10 years, I find it unacceptable to be declined without a valid or detailed explanation — especially when I’ve maintained a consistent and responsible relationship with the brand.
It raises serious concerns for me, including whether I’m being unfairly profiled or discriminated against. I expect transparency and fair treatment, not vague references like “reversal” without clarity or due consideration of my long history with Vodacom.
I am requesting:
1. A full explanation of why my application was declined.
2. The criteria used in assessing it.
3. What steps I can take to rectify or appeal this decision.
As a paying customer of over a decade, I believe I deserve better. I look forward to your urgent response and a resolution to this matter
I hope you’re well.
I’m writing to formally express my frustration and disappointment regarding the recent decline of my application. As a loyal Vodacom customer for over 10 years, I find it unacceptable to be declined without a valid or detailed explanation — especially when I’ve maintained a consistent and responsible relationship with the brand.
It raises serious concerns for me, including whether I’m being unfairly profiled or discriminated against. I expect transparency and fair treatment, not vague references like “reversal” without clarity or due consideration of my long history with Vodacom.
I am requesting:
1. A full explanation of why my application was declined.
2. The criteria used in assessing it.
3. What steps I can take to rectify or appeal this decision.
As a paying customer of over a decade, I believe I deserve better. I look forward to your urgent response and a resolution to this matter
RL
Raymond L's update17 Jul 2025, 12:09
Reviewer Update
Dear Vodacom,
I hope you’re well.
I’m writing to formally express my frustration and disappointment regarding the recent decline of my application. As a loyal Vodacom customer for over 10 years, I find it unacceptable to be declined without a valid or detailed explanation — especially when I’ve maintained a consistent and responsible relationship with the brand.
It raises serious concerns for me, including whether I’m being unfairly profiled or discriminated against. I expect transparency and fair treatment, not vague references like “reversal” without clarity or due consideration of my long history with Vodacom.
I am requesting:
1. A full explanation of why my application was declined.
2. The criteria used in assessing it.
3. What steps I can take to rectify or appeal this decision.
As a paying customer of over a decade, I believe I deserve better. I look forward to your urgent response and a resolution to this matter
I hope you’re well.
I’m writing to formally express my frustration and disappointment regarding the recent decline of my application. As a loyal Vodacom customer for over 10 years, I find it unacceptable to be declined without a valid or detailed explanation — especially when I’ve maintained a consistent and responsible relationship with the brand.
It raises serious concerns for me, including whether I’m being unfairly profiled or discriminated against. I expect transparency and fair treatment, not vague references like “reversal” without clarity or due consideration of my long history with Vodacom.
I am requesting:
1. A full explanation of why my application was declined.
2. The criteria used in assessing it.
3. What steps I can take to rectify or appeal this decision.
As a paying customer of over a decade, I believe I deserve better. I look forward to your urgent response and a resolution to this matter
Vodacom's replyOfficial
17 Jul 2025, 14:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2025, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jul 2025, 15:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department, and based on the feedback received, the Customer was advised that his application was declined due to unpaid debits on his bank statement Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2025, 15:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department, and based on the feedback received, the Customer was advised that his application was declined due to unpaid debits on his bank statement Regards Consumer Website Team
Best regards,