Unfairly locked by Vodacom

<p>In February i udpgred and changed my VIP red package from R1999( 5gb)to R1600(10gb, call less). I had realised that i use my phone for data than calls. After this my bill sky rocketed. i enquired but got no explanation . At some pomiy my bill was about R13 000. It was reduced to R11000 after my enquiry. Te explanation i got was that i wrongly billed. I asked what makes them sure that R11000 was now correct. Nothing tangable was given except that i use too much data. I do not understand how i nevr had to pay that much on a 5gb package and when i have a 10gb package i am billed that high. i had been waitingfor response since May. I was soft locked and collections called me and i expalined my enquiry. I have never heard rom them since until i received a letter that my account will be closed and i need to pay about R41000. i again wrote to custerm services and received no response. I ma now unbale to recive of make callls. I find this unfair amd inconsiderate.</p>