Unfairly handed over to MBD

Hi,

In 2015 I bought 2vodacom phones on contract at Vodacom. Ever since I bought these phones I did not receive any courtesy calls from vodacom checking if I want to upgrade or not just like any service providers like MTN or Telekom will do, they do courtesy calls to check of customer is aware they are due for an upgrade and if so do they want to upgrade.

I lost one of the phones and as a result I couldn't followup, the method in which I paid these phones was a debit order setup. Only in 2020 I received an sms telling me I will be handed over soon if I don't pay an amount of 600 for cancelation of the contract. Apart from the fact that I never got any courtesy calls yet vodacom was able to send me this sms shows that someone didn't do they job from 2015 when I purchased these phones till 2020. Why wasn't I called for a reminder of be asked if I wanna upgrade. Mtn does courtesy calls and check with customers why not Vodacom? If I owe you that money why didn't u debit my account?

I called your customer care during lockdown in April the 18th, and spoke to a lady named Samantha and told her my story she then Apologiesed and I setup an arrangement with her to debit me end of April on the 25th she had my banking details, be mindful your staff was working from home, you have a serious backlog of unsolved queries, I will not let your inability to manage customers queries affect my credit record coz someone was lazy to followup!!!!

That arrangement was made in April 2020 for me to pay, and the debit order never went through, today am handed over to MBD. I will sue the whole of vodacom coz you are messing up our credit records just coz you lazy and don't followup. You don't followup on customers queries the only thing you know is to handover innocent people. We work our behinds off to make sure we have clean records, what are the steps you took before handing me over to MBD? What communication did you send me to make me aware I owe you from the time my contract ended till now? You did nothing!!!

I demand you do something, I will not be handed over because before you handed me over I had made an arrangement with your staff from Vodacom since your calls are recorded you will find that recording and u will realise I made an arrangement already that money was promised to be debited on the 25th of April.

Vodacom follow up on the bellow and do right by your customers, we also work with people and no one has a right to dash people's credit records coz someone was lazy to followup, you just hand over people without following nessesary protocols do you know how much mess you create on a person's credit record I will take you to the ombudsman!!!!!

Your VODACOM acc was handed over to MBD INC.. Activate a debit order on your acc. Call MBD INC. on ***. ***

Angry customer!!