H
Harry

1 reviews | Active since Aug 2023

15 May 2024, 08:47

Unfairly forced to continue with Vodacom Contract

I am so unhappy with the way Vodacom is treating my business. For the past 5 months I have been trying to cancel an upgrade on a contract but they can't assist, instead Vodacom is unfairly forcing me to continue with a contract even though I have returned the devices 4 months ago. The continue to to bill me for something I don't have and don't even use. Their system is so *********** because they can't even revert back to me. Everytime I call, they say it will take 2to 4 days to resolve , but they don't come back to me. Now they have blocked all communications so that I don't keep asking them as when are they cancelling the contract. I believe it's a deliberate act to force me to continue with the contract.

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Replies (1)
Vodacom
Vodacom's reply15 May 2024, 09:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team