Unfairly declined

Item: Vodacom
Rating: 1
Author: Mandla M

I had a contract phone with Vodacom which lapsed in April 2019 I didn’t upgrade just cancelled It.I saw a special which at Makro for an IPhone 6S for R 199 and I was told my status indicates current instead of settled.Ive attended that on the 4/09/2019 and was corrected on the 5th now I’m told I don’t qualify for R 199 without reasons and my credit scoring is well managed to be declined without valid reasons.I feel unfairly treated by Vodacom and the special deal ends tomorrow on the 8/09/2019.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

08 Sept 2019, 11:02

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 Sept 2019, 11:02

Official

Mandla M's updateReviewer Update

09 Sept 2019, 19:17

Dear Team Hello Peter,

Vodacom have not came back to me yet to resolve my query.

Thanks

Mandla M's update09 Sept 2019, 19:17

Reviewer Update

Dear Team Hello Peter,

Vodacom have not came back to me yet to resolve my query.

Thanks

Vodacom's replyOfficial

17 Sept 2019, 09:58

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Vodacom's reply17 Sept 2019, 09:58

Official