1 reviews | Active since Jun 2016

24 Feb 2017, 05:54

unfairly charged for a re occurring bundle on my invoice

<p>I buy data every month with my contract airtome . </p> <p>Last month I selected recurring bundle so I won't have to buy next month.</p> <p> </p> <p>To my surprise they added it to my monthly bill!! </p> <p>I never accepts that term and condition no warning about what was going to happen I didn't sign for it...</p> <p> </p> <p>I even continued to buy power bundles, if I knew they were charging me I wouldn't of bought power.bundles because I'm.already getting data.</p> <p> </p> <p>I'm a loyal Custer for 5 years this is unfair..</p> <p> </p> <p>Where must I cough out 661 from? </p> <p>The call centre was so rude with me very dissapointed </p>

0
Replies (2)
Vodacom
Vodacom's reply24 Feb 2017, 10:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update02 Mar 2017, 15:16
Reviewer Update

no one has contacted me and my payment is due!!!!