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Dikeledi M
1 reviews | Active since Oct 2012
20 Jun 2025, 15:10
Unfairly charged
Vodacom in 2022 charged me for 5 gig data that I did not buy. When I asked them for the statement they refused to refused to give me. I want a statement that show when abd what time did I buy it, because the simcard was not used.
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Replies (2)
Vodacom's replyOfficial
21 Jun 2025, 11:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jun 2025, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Dikeledi M's updateReviewer Update
01 Aug 2025, 15:04I am still waiting for your feedback. How long does it take to investigate this matter?
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Dikeledi M's update01 Aug 2025, 15:04
Reviewer Update
I am still waiting for your feedback. How long does it take to investigate this matter?