JC
James C
1 reviews | Active since Jul 2021
09 Jul 2021, 15:49
Unfairly and dishonestly damaged my credit record
After 9 years of being on Vodacom, never missing a single payment, at the end of my contract I ported to FNB due to poor network coverage where I live. I now discover that Vodacom has negatively listed me as not paying my account with Experion, despite paying everything via debit order, never having any debit order rejected etc and they did not even make me aware of the fact that I am owing them any monies.
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Replies (3)
Vodacom's replyOfficial
10 Jul 2021, 11:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jul 2021, 11:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JC
James C's updateReviewer Update
12 Jul 2021, 15:34no one has made contact with me yet
JC
James C's update12 Jul 2021, 15:34
Reviewer Update
no one has made contact with me yet
JC
James C's updateReviewer Update
15 Jul 2021, 09:26Thanks Vodacom for actioning the request to fix my credit records with ITC. I have also received the letter confirming that my account with Vodacom is paid in full. I really hope that something is done to your systems to avoid my situation where you short debit my account by R1.60 and then ruin my credit over your own error.
JC
James C's update15 Jul 2021, 09:26
Reviewer Update
Thanks Vodacom for actioning the request to fix my credit records with ITC. I have also received the letter confirming that my account with Vodacom is paid in full. I really hope that something is done to your systems to avoid my situation where you short debit my account by R1.60 and then ruin my credit over your own error.