Unfair Upgrade Refusal and Failure to Respond

I requested my query for an upgrade be escalated for what I consider to be unfair treatment, lack of transparency, and complete failure in customer service regarding my contract upgrade.

I am a paying customer in good standing and continue to pay my monthly subscription without default. I app**** for a contract upgrade package that included a mobile phone, smar****ch, and earphones. My application was declined without any valid explanation or justification.

Following this, I escalated the matter and sent multiple follow-up emails requesting clear reasons for the decline. Despite my repeated attempts to resolve this directly with Vodacom, I have received no proper feedback, no accountability, and no meaningful response. My queries have effectively been ignored.

It is unacceptable for a service provider Vodacom to continue collecting monthly payments while refusing to provide transparent reasons for service decisions and failing to engage with a customer who is actively seeking resolution. This conduct demonstrates a clear disregard for consumer rights and fair business practice.