Unfair Ts & Cs for contract customers

<p>I have a dispute that I have repeatedly attempted to resolve with Vodacom without success or even any progress.</p> <p> </p> <p> </p> <p>In short, I had 4 numbers with Vodacom on contract:</p> <p>- Two of the numbers had been out of their contract period and Vodacom had been charging them on a month-to-month basis for over 6 months.</p> <p>- The other Two numbers have about 3 months remaining for me to complete the term of the contracts.</p> <p> </p> <p>In February 2016 I fell behind on my monthly payments. Vodacom locked the numbers and then they deleted them off their network without consultation or notification on the 10th of March 2016.</p> <p> </p> <p>On 17 June 2016 I received a letter of demand from the Vodacom Legal department that I need to pay R4, 479.44</p> <p> </p> <p>On 20 & 21 June I paid up all the arrears amounts and requested the following:</p> <p>1. For the two numbers that were already outside the contract period to be reactivated and switched to pre-paid &</p> <p><br />2.The other two numbers which still had 3 months to go on contract to be re-activated & re-instated so that I can complete the contract period and pay for services I can access rather than pay money for early cancellation when there's only 3 months to go.</p> <p> </p> <p>It was at this stage that I was told that my numbers have been cancelled and I need to pay R105 per sim card to reactivate them.</p> <p> </p> <p>My dispute:</p> <p> </p> <p>- Firstly, I had requested back in February & March that I wanted the two numbers that were out of contract to be converted to prepaid. I was told by Vodacom that I can only do so after I pay the entire outstanding amount on my account as they could not charge and settle the numbers separately.</p> <p> </p> <p>- I honestly don't feel that R105 to re-activate numbers that Vodacom deleted without notice is justified when it costs only R5 or less for a new sim card and it costs absolutely nothing to do a sim swap. Also, it's their administrative inefficiency that prevented me from cancelling the two numbers that were out of contract & now I should pay a total of R210 just to make them prepaid numbers.</p> <p><br />Vodacom's response</p> <p>I have been in contact with Vodacom several times during June & July 2016 and no-one seems to know how to assist in raising my objection and getting formal feedback from Vodacom. One of their agents in the legal department said there was no-way they could help and I asked her to confirm that several times over our conversation and she did. I requested a recording of the conversation on 28 June 2016 at 11am. To date.... It has not been supp****.</p> <p> </p> <p>The accounts department sent me to the legal department. The legal department sent me to the cancellations department who in turn sent me to Customer Care and the cycle continues.</p> <p> </p> <p>No one is prepared to apply their minds and respond formally on why my request can or cannot be entertained.</p> <p> </p> <p>In conclusion, as a matter of principle, it is ludicrous that I must pay R105 per sim card to reactivate my numbers after having paid in access of R2000 per month to Vodacom for the past 3 years.</p>