unfair treatment towards the client

Good day

Quotation No: 1- ********** ********** (Quotation received from Vodacom)

please assist me with regarding with the Contract cell phone I app**** at Makro Store Port Elizabeth on the 09 May 2019, on the 11 May 2019 I received a call from cell phone dept. Makro PE informing me that my contract cell phone (Huawie P20 X 2 PHONES At R399 per month for 24 months) has been approved. thereafter I received a email from Vodacom sending me a an invoice for the new contract and second email informing about the approval of the contract.

16 May 2019 I went to Makro store to collect the phones when the staff at cell phone dept. were processing my deal, she got an error to say she must re-capture the deal again to the system thereafter when she processed it again the system declined the deal as a result I didn't received the phones and the staff member did escalate the matter to her regional office with out any help.

can you please assist on this matter with the amicable solution which to reinstate the original status of the deal.

thank you

Sindile Headman Mali cell phone **********