Unfair treatment of the consumer

<p>Dear Vodacom</p> <p>Could you kindly get a SENIOR manager to contact me within 24 hours - failing which i will be taking this matter to the Ombudsman on the grounds of not treating the customer fairly.</p> <p>I have a brand new Samsung S8+ which I am paying for which is not usable due to a faulty sim card reader and Vodacom is telling me:</p> <p>1. I damaged the phone!!!!</p> <p>2. I blacklisted the phone!!!</p> <p>I have been busy with this matter for 3 weeks and Vodacom is simply not assisting me. I have been shunted from pillar to post and am officially now at the end of my feather.</p> <p>You are welcome to pull the footage @ Vodacom Menlyn where they almost dropped the phone when I went to upgrade my contract. Also, I was not completely satisfied with certain documents and Monique simply said that if we do not sign, we do not get the phone. I have also not blacklisted the phone. What would my intention be - I do not even have insurance on the phone.</p> <p>This is all not in line with treating the customer fairly, as all your conditions are pretty much one sided!</p> <p>I am paying for a NEW device and would only expect a NEW device, not one that is faulty.</p> <p>The lady that helped my daughter upgrade her phone at another phone company actually mentioned that the device should be opened in store due to any faults on the device - why was this not done with me?</p> <p>I have been a Vodacom client in excess of 10 years and cannot believe that this is the service levels that are being rendered.</p> <p>Bitterly disappointed!</p>