Unfair treatment of Contact Centres (VODDIR)

Item: Vodacom
Rating: 1
Author: Sonja N

I upgraded my account on the 25th of January 2023. Without my knowledge, and WITHOUT ME PURCHASING A CELL PHONE (thus sim only), I am charged an amount for Accidental Damage Insurance for which I never asked.

I WILL NEVER IN MY LIFE DEAL WITH THE SO CALLED CONTACT CENTRES AND WILL MOVE MY ACCOUNT TO ANOTHER PROVIDER AFTER MY CONTRACT PERIOD

Helpful (0)

Replies (1)

Vodacom's replyOfficial

27 Feb 2023, 06:28

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Feb 2023, 06:28

Official