UNFAIR TREATMENT FROM VODACOM

Item: Vodacom
Rating: 2
Author: Joseph M

I took contract with VODACOM since 2021. Our area is experiencing poor coverage. Contract was due to be upgraded last year November. I have upgraded hoping Network will be better going forward. I was convinced by the consultant that the new router will be fast and connect easily.

I have logged query (poor network). Vodacom is telling me that they will keep on debiting while the query cant be resolved anytime from now until June.

Can they cancel contract without penalizing. I have been paying for service that is not there.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 Jan 2025, 08:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Jan 2025, 08:05

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Joseph M's updateReviewer Update

17 Jan 2025, 13:34

Good afternoon

I did not understand the feedback. Please elaborate better so I understand

Joseph M's update17 Jan 2025, 13:34

Reviewer Update

Good afternoon

I did not understand the feedback. Please elaborate better so I understand

Joseph M's updateReviewer Update

20 Jan 2025, 15:01

Good day

How did you resolve my query because I am clueless wherever i am sitting

Can I be taken seriously

Joseph M's update20 Jan 2025, 15:01

Reviewer Update

Good day

How did you resolve my query because I am clueless wherever i am sitting

Can I be taken seriously