1 reviews | Active since May 2018
Unfair treatment from Vodacom
My new Vodacom wants to charge me for something that wasn't even my fault.
My iPhone X is advertised to go 1m/30min deep in water. I tested the phone in the water taking pictures, hour after being out the water the screen goes blank but my phone is still on.
I'm being quoted R11 000 for a "cracked LCD" when my phone never fell or knocked.
I work for Vodacom, I know what IP67 means yet they tell me my phone can only take splashes not go in the water when I have a screenshot of the phone being advertised to go at least 1m in the water.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic