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Linda D

1 reviews | Active since Mar 2020

10 Mar 2020, 18:40

Unfair Treatment By Vodacom

I was offered a telephonic Contract for a Vodacom modem for two years in 2016. When the 2nd year came and the contract was supposed t have ended, it did end cause Vodacom says I should have cancelled the contract therefore they continued to deduct and when they received no payment the handed the matter to Lawyers.

What annoys me with Vodacom is that: Being their client they should have alerted me as to which steps I should take when the contract ended cause when a contract why should I further cancel it. Secondly now a sitting with an amount of R1131 including legal fees whereas my monthly installment was R110. If there was an outstanding amount in my account why was I not contacted via my cellphone, email and SMS instead of just being hanged over to legal.

Am very disappointed at Vodacom with the way they handled the matter am glad they are no longer my Network Provider.

0
Replies (2)
Vodacom
Vodacom's reply11 Mar 2020, 09:34
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LD
Linda D's update18 Mar 2020, 18:08
Reviewer Update
Am still waiting for Vodacom to contact me as promised but funny enough it’s the Lawyers calling asking to make arrangements for payment and it’s not about the payment it’s about Vodacom’s poor treatment.