unfair treatment by vodacom

This letter is to express my sad unhappy feeling about the treatment by Vodacom as a client

I am unhappy, I have been treated *********ly, my status has been degraded and tarnished by a Vodacom member on this date | 10 July 2019 Vodacom Customer care Team Leader: Mamokete Sibanyoni

On the date stated above, I called Vodacom customer care 082111 in a matter regarding Vodacom and Home mark. I requested an advice on how to solve a matter involving the contract phones I had from Home mark however this issue doesn’t involve home mark it’s strictly Vodacom poor service I spoke to an unfriendly mere customer care agent who never wanted to assist me, where I asked for her superior and she then hooked me up with Mamokete who supposedly a team leader who put words on my mouth, she told me that I am a **** and continued to express how she doesn’t care about how she is treating me, In my culture calling someone a **** or a fabricator any other names when there is no proof or reason to do so, this is considered an insult and image blemishing and that, that person deserves punishment

I am deeply offended and feel reduced to northing by the services provider “VODACOM ” which is supposed to treat me as a customer or client. For this reason I demand an official apology from Vodacom and the Vodacom customer care team leader Mamokete , If Vodacom can’t afford this, I will continue to escalate this to the relevant government department or advice my lawyers to take it from here.