CP
Charmaine P
1 reviews | Active since Apr 2010
10 Oct 2022, 12:46
UNFAIR treatment by Vodacom
I have been in constant contact with vodacom regarding my account and the arrears on my account - during my debt review as well as COVID salary cuts. I have been paying towards it and AGAIN been open and honest, i have not run away from this. Vodacom has NOT been in contact with me on my account in ANY SHAPE or form yet sent my account to VVM and now i am blacklisted by Vodacom?? this is really not fair - pls get someone to call me URGENTLY
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Replies (3)
Vodacom's replyOfficial
10 Oct 2022, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Oct 2022, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CP
Charmaine P's updateReviewer Update
12 Oct 2022, 19:44Still no answer from vodacom.i have to be on hold and have to be transfered all the time. So what, I need to except that you sold my debt to vvm, blacklisted me WITHOUT MY CONSENT and then it's all OK????
CP
Charmaine P's update12 Oct 2022, 19:44
Reviewer Update
Still no answer from vodacom.i have to be on hold and have to be transfered all the time. So what, I need to except that you sold my debt to vvm, blacklisted me WITHOUT MY CONSENT and then it's all OK????
CP
Charmaine P's updateReviewer Update
13 Oct 2022, 10:52So I get an email from vodacom legal saying speak to VVM???? WHAT THE HELL. so just like that y po u close the ticket and say well **** off. Why have I been blacklisted if I am paying something towards the account. I now cannot get finance for ANYTHING. I want an explanation
CP
Charmaine P's update13 Oct 2022, 10:52
Reviewer Update
So I get an email from vodacom legal saying speak to VVM???? WHAT THE HELL. so just like that y po u close the ticket and say well **** off. Why have I been blacklisted if I am paying something towards the account. I now cannot get finance for ANYTHING. I want an explanation