Unfair treatment

Item: Vodacom
Rating: 1
Author: montsheng L

I have settled my contracts since I am mo longer working . I went in the branch in December emailed pop and all was done successfully requesting my accounts to be closed. Now vodacom went debited my account,my baby's school fees. Can someone tell me why and can I have refund.i would appreciate a quick response please.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Feb 2023, 07:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Feb 2023, 07:06

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

montsheng L's updateReviewer Update

27 Feb 2023, 08:17

Good morning

I am still waiting for the call

montsheng L's update27 Feb 2023, 08:17

Reviewer Update

Good morning

I am still waiting for the call