AM
Anitta M
1 reviews | Active since Oct 2018
14 Feb 2022, 12:44
Unfair treatment
Lost a phone, an upgrade before inserting the SIM, the insurance refuses to replace it. Now am expected to pay for a phone I'm not using, I mean what's insurance for?
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Vodacom's replyOfficial
14 Feb 2022, 13:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2022, 13:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team