MM
Milly M
1 reviews | Active since Feb 2019
24 Oct 2024, 20:42
Unfair treatment
I have a Fibre contract with vodacom ;I requested to to change to LTE because I'm relocating and the place I'm moving to has no Fibre, I told them I'm not canceling the contract but asking them to keep the same contract but move to LTE, but the refused stating that it won't be possible,I must rather pay 9k to end the contract,I've been a loyal customer to Vodacom but they way they treat costumers is unfair bec6im not requesting to cancel but rather to change to something else.
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Replies (2)MM
Milly M's updateReviewer Update
24 Oct 2024, 20:45That time their Fibre line for the past few weeks is been on and off ,keep getting messages of them resolving the issue.
MM
Milly M's update24 Oct 2024, 20:45
Reviewer Update
That time their Fibre line for the past few weeks is been on and off ,keep getting messages of them resolving the issue.
Vodacom's replyOfficial
25 Oct 2024, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2024, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team