OL
Oupa L
1 reviews | Active since Jul 2024
27 Sept 2024, 08:53
Unfair treatment
I received my monthly credit report and Vodacom reported me to have missed a payment, yet every month for the past decade they have been successfully debiting my account without a single failure. Their call centre agent cannot even explain why my account is flagged as a defaulter when there was a successful debit off my account. Why ruin my credit history for this? Is this what being loyal to Vodacom results in? Absolutely gutted!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Sept 2024, 12:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Sept 2024, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
OL
Oupa L's updateReviewer Update
04 Oct 2024, 11:07The reply from Vodacom is nauseating:
" On the months where the client paid late, it will reflect negatively same as short or no payment and when they paid on time it will have a positive reflection."
How is it that when I have a debit order mandate in place, Vodacom fails to collect the total amount due and pushes the blame on me? I only knew about this R3.77 after I lodged this complaint on hellopeter.com - and someone called to and they did an investigation while on the call with them. It took this person a while to find this R3.77 amount, yet Vodacom says that I failed to pay. You ***** my credit record because of a failure in your business processes, and yet you audaciously claim that I failed to pay.
What's worse, your call centre agents say that they can't do anything about it because it's not their department that works with such, therefore they can't do anything about it. How am I expected to know how Vodacom is structured and who does what in the business?
" On the months where the client paid late, it will reflect negatively same as short or no payment and when they paid on time it will have a positive reflection."
How is it that when I have a debit order mandate in place, Vodacom fails to collect the total amount due and pushes the blame on me? I only knew about this R3.77 after I lodged this complaint on hellopeter.com - and someone called to and they did an investigation while on the call with them. It took this person a while to find this R3.77 amount, yet Vodacom says that I failed to pay. You ***** my credit record because of a failure in your business processes, and yet you audaciously claim that I failed to pay.
What's worse, your call centre agents say that they can't do anything about it because it's not their department that works with such, therefore they can't do anything about it. How am I expected to know how Vodacom is structured and who does what in the business?
OL
Oupa L's update04 Oct 2024, 11:07
Reviewer Update
The reply from Vodacom is nauseating:
" On the months where the client paid late, it will reflect negatively same as short or no payment and when they paid on time it will have a positive reflection."
How is it that when I have a debit order mandate in place, Vodacom fails to collect the total amount due and pushes the blame on me? I only knew about this R3.77 after I lodged this complaint on hellopeter.com - and someone called to and they did an investigation while on the call with them. It took this person a while to find this R3.77 amount, yet Vodacom says that I failed to pay. You ***** my credit record because of a failure in your business processes, and yet you audaciously claim that I failed to pay.
What's worse, your call centre agents say that they can't do anything about it because it's not their department that works with such, therefore they can't do anything about it. How am I expected to know how Vodacom is structured and who does what in the business?
" On the months where the client paid late, it will reflect negatively same as short or no payment and when they paid on time it will have a positive reflection."
How is it that when I have a debit order mandate in place, Vodacom fails to collect the total amount due and pushes the blame on me? I only knew about this R3.77 after I lodged this complaint on hellopeter.com - and someone called to and they did an investigation while on the call with them. It took this person a while to find this R3.77 amount, yet Vodacom says that I failed to pay. You ***** my credit record because of a failure in your business processes, and yet you audaciously claim that I failed to pay.
What's worse, your call centre agents say that they can't do anything about it because it's not their department that works with such, therefore they can't do anything about it. How am I expected to know how Vodacom is structured and who does what in the business?
OL
Oupa L's updateReviewer Update
04 Nov 2024, 09:19Dear Vodacom
I received my latest credit report this morning. The "default" that you claim I have still reflects on my report, contrary to your promise of reporting it as 'not in default'. What must one do for you to correct your error which is negatively impacting me?
I received my latest credit report this morning. The "default" that you claim I have still reflects on my report, contrary to your promise of reporting it as 'not in default'. What must one do for you to correct your error which is negatively impacting me?
OL
Oupa L's update04 Nov 2024, 09:19
Reviewer Update
Dear Vodacom
I received my latest credit report this morning. The "default" that you claim I have still reflects on my report, contrary to your promise of reporting it as 'not in default'. What must one do for you to correct your error which is negatively impacting me?
I received my latest credit report this morning. The "default" that you claim I have still reflects on my report, contrary to your promise of reporting it as 'not in default'. What must one do for you to correct your error which is negatively impacting me?