1 reviews | Active since Mar 2009
UNFAIR TREATMENT
I went to their store at Bayside to buy the Samsung Galaxy J1 Smart Phone on Sunday 16th August but they were sold out. So I told them Game has stock and I can buy it there but only if it is possible to transfer everything from my phone which is very old (Samsung D500) to the new phone and they said yes and it will not be a problem.<br> <br> I raced to Game bought the phone and went back to the Vodacom Store. I said to the Salesman I need everything transferred from my old phone to the new one and thought he was doing that but next day realised all he did was a Sim Swap.<br> <br> Went back today and a young lady kindly transferred all my contacts manually to the new phone but said if I want anything else transferred like photos and Sms's I need a particular cord for the phone to do this which I do not think you can get anymore.<br> <br> Had I know all this then I would have not bought the phone in the first place.<br> <br> Vodacom mislead me totally.<br> <br>
I would like to apologise for any inconvenience caused. I attempted to call you, however there was no answer.
I have responded to you via email in order to address your concerns.
Kind regards
Vodacom Consumer Website Team
I would like to apologise for any inconvenience caused. I attempted to call you, however there was no answer.
I have responded to you via email in order to address your concerns.
Kind regards
Vodacom Consumer Website Team
