Unfair treatment

Good day,

My name and surname is Deborah Lynn Souls. I'D number ***.

I am very disappointed, depressed, angry, frustrated and feel completely helpless.

In 2015/6 I was Calles by vodacom to take out a data Sim card for R49 per month for 1 gig for a period of two years.

As time passed I lost the Sim card and months went by because it was such a small amount I did not notice it.

I stopped the debit and called vodacom to cancel the line.

I was told to pay the outstanding amount that then the line will be canceled.

I paid the amount of R 280 or so and only to find the line was not canceled.

I called again then they told me I must go to a branch to cancel the line. I then went to vodacom branch in trade route and the agent said that I need to call cancelations to cancel the line.

We then called cancelations together and cancelations department said no.... They won't cancel the line unless the new outstanding amount is paid which was R100. I spoke to a manager at cancelation who said she will call me back. To date I had no call back.

I then received a letter of final demand stating I owe vodacom and threatening to hand me over to debt collectors.

Based on the above I am being abused by vodacom and I can't help but feel helpless.

I need the matter to be sorted out as I will take the matter further.

This is not treating the customer fairly.

I refuse to pay for a Sim I asked to be canceled months ago.

The contact is more than 2 years old and I can not be held accountable for an account which ended more than a year ago.

I need this resolved and my account closed and my name cleared.