Unfair treatment
You tend to treat people as if they do not pay for the service offered , how do you cancel my insurance policy for just two claims which I made this year , you required a pay an extra on my excess as my second claim was within a few months of the first claim which I did, now you are telling me you will not be able to insure my new phone due to claims that I have made previously.
The first claim was for repairs and thew seconds one was for the phone being ******, are you guys saying I broke my phone intentionally and gave it to the ***** who stole it .
your service is pathetic and horrible just like your partner in crime Cellsure , I spoke to a lady earlier today who advised me that I will need to insure my phone with another cellphone insurance company . H ow will I do that as they require a proof of purchase for them to insure my phone.
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
