Unfair treatment
<p>I was sold a vodacom contract over the phone as a vodacom prepaid subscriber to get 100 for 70 every month in 2015.I agreed , since taking upon the contract is noticed that I could not receive my call id's every number that called me was coming in as a private number. I than contact customer than I'm informed I need to pay an additional amount to view my id's which I was not informed and I was irritated and decided can they please cancel my contract.Customer service tells me I need to call another number of i want to cancel. I call the number they suggested and everytime I call it don't get assisted in terminating my contract no one gave me a straight answer as to how I can cancel the contract. So to keep me on they allow my id's to get through to see who calls me but I still wanted to cancel and tried but no one assisted me.I am now stuck a contract is don't want and I have to use my phone so I use their airtime for 3 months because this is my only phone and they keep debting my account. I lose my job my account has no money anymore and their debits are not going through. Their bill ends up being 300 which is airtime I've used and haven't paid for. They then close my line and I can't use my number. Eventually I get a job and they debit the 300 which is fine I used their airtime but my number is still closed.I stop using the Sim completely this now 2016 March. So now it's 2017 may and vodacom have handed me over to their lawyers because I owe them an outstanding amount on a 24 month contract which they ambushed me not to cancel in which I didn't use the sim now I owe them money for something I didn't spend. The people they use to even contact me are rude and disrespectful and now I need to pay for something I didn't use which I didn't evendors want. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused. We have attempted to call you and left messages. Kindly contact *** (free from a Vodacom sim) for assistance with your query.
Regards
RoderiqueLategan
Dear Customer
We apologise for the inconvenience caused. We have attempted to call you and left messages. Kindly contact *** (free from a Vodacom sim) for assistance with your query.
Regards
RoderiqueLategan
