unfair trading terms

Account number: ***2-6

Good day

I would like to lay a complaint against one of your employee, between 22 and 24 March 2021, I received a call from Vodacom offering a free data to my contract because Vodacom want to offer this data because of my loyalist to Vodacom, I refused the offer on basis I don’t like to do business on lane but she convinced that this offer is a free offer from Vodacom then I agree to her offer from Vodacom.

This morning I received my statement with extra cost of r70 then I engaged Vodacom through Vodacom app online chat that when Gugu Ina explained that I have requested uograde on the 24 March 2021 and my contract now will expired on the next two years with total bill of R470 pm

This was new to me as I don’t requested an upgrade rather than a lady from Vodacom offer a data because of my loyal to Vodacom.

This is grossly unacceptable more specially from a big company like Vodacom working with dishonest people who have one attention to destroy Vodacom client base and its reputation now I don’t trust Vodacom anymore.

I have managed to concel this unauthorize upgrade with Gugu this morning but I am still waiting for confirmation with Vodacom.

This ********ity at its best I wonder how many vodacom’s clients have been deserve by this dishonest people, I personl request Vodacom to investigate this matter and take seriously action and provide with feedback as I am taking my own action against this lady, as Gugu explained that she cancelled the contract but for this month I have to pay an extra R70 for something I didn’t sign for it, is that fair Vodacom? I am not gone pay an extra R70 of this please sort out this matter come 15 April I will pay only what I signed for which is R400 only.

I will appreciate your feedback regarding with confirmation of cancellation of ********** contract and also paying only r400 as from 15 April until the contract expired.

Thank you.

Sindile Headman Mali