Unfair service

Vodacom handed me over to MBD last year, then this year February I started to make payment arrangement with MBD but my problem was the statement of transaction never sent to me as I requested them since March 2021, see attached.

In July I received a paid up letter from Vodacom that my last instalment was June 2021 but MBD continued with the debt order in July 2021 which I phoned Vodacom on 22 July 2021 stating that I received a sms from MBD saying they will debt my account on the 23 July 2021, the respond from Vodacom(Legal Department-their names is Prince & Amanda) was they shouldn’t if they do I should reversed it. I never reversed the debt order that when through on the 23 July 2021 until 26 July 2021 I phoned Vodacom explained to them and they did a conference call with myself and MBD, so they(MBD & Vodacom) concluded I should leave the debt order up until 25 August cause of the fees, when I ask where is that come from ? the lady responded that she working for both company (MBD & Vodacom).

Today I received an sms from HP attorneys stating that Vodacom has handed me over to them for the amount of R1200+-