Unfair, rude and unjust treatment

I'm highly disappointed in vodacom, in as much as their intermediary is not stepping up to the plate they need to assure that they give customers better service than the nonsense I have received.

I upgraded last Monday and estimated delivery date was Friday, I moved my things around so that I could be home on Friday. 4pm I called to follow up, I was told the courier would be in contact soon. I called again at 4:50 to check where my order was and I was told the can was hijacked and this was after multiple attempts to follow up. A later called vodacom to tell them what had happened and the consultant raised their voice at me. The consultant later called that night to say my order would be prioritized Monday morning and he would call me.

He indeed did call me the Monday and said he spoke to a lady from the courier company assured him that the package would come the morning and he would call me around 10 to check if it had arrived. The consultant never called, the courier guy and said he was waiting for escort (this escort was not there when they were hijacked and I was told investigations take over a week to conclude but Monday this package was released) showed no effort in making sure I get my package, instead it was a take it or leave it situation. Again I called vodacom and was now given the option to get the package in store and was told that I should give them a store nearby and I could collect Again at 4pm I called vodacom and I was told that what was offered to me was impossible, I needed to get the package with the courier company.

Another guy now stepped in and said he would follow up, the courier company called to say I'd get the package today before 10 as I had said I lost work time waiting for them and lost money in the process.

Still no package and I cannot be treated like this.