Unfair Roaming Charges and Poor Service

I travelled to the Kruger on holiday and received an SMS saying that, as I was in a roaming country, I had been allocated an All For You Bundle (5GB + 200 min) at a cost of R549.

This made no sense, as I was still in South Africa and had not crossed any borders. I assumed I could dispute it on my return.

First call: Spent an hour trying to explain the situation. Call agent said nothing they could do as it's not their fault my phone joined a tower across the border. but promised to log a dispute with the accounts team.

One month later: No feedback received.

Second call: Another hour wasted re-explaining the same issue, only to be told again that nothing could be done except log another dispute.

At this point, I told them not to bother, as I will rather cancel my contracts when they come up for renewal.

This has been a frustrating and time-consuming experience for a charge that should never have been app**** in the first place.