MB
Marise B
1 reviews | Active since Jan 2017
07 Feb 2026, 04:05
Unfair rate changes on contracts
I signed a black friday special with vodacom and they increased the cost of the contract with 5%. That means I am stuck having to pay anything they invoice for another two years. This is unacceptable. Why are they allowed to increase the cost on a contract but I am not allowed to leave.
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Vodacom's replyOfficial
07 Feb 2026, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2026, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team