Unfair / ****** treatment

Job number *** for a Samsung handset came back unsatisfactory ...the handset went 5 times to be repaired and came back everything with the same problem. The handset was bought at the Vodacom shop in Vryburg on 29 May 2015. The complainant has been to the Vodacom shop several times requesting that the handset be replaced with a brand new one, but to no avail. On 9 February the complainant received an email from VodacomRepairsEscalations indicating that her handset could not be replaced as the device is out of CPA. Surely on the first attempt to fix it and it failed should a new handset not have been given to the complainant. Vodacom has treated her very distastefully, and at times she wondered whether the Manager at the shop in Vryburg treated her so because she is black and a pensioner, maybe if she was white the treatment would have been better